CASA

Welcome

CASA was designed by the Department of Mathematics to provide academic support to its students. CASA offers two main services: that of tutoring and testing. At CASA's tutoring center, students can seek one-on-one tutoring for help with homework and for preparation for exams for their undergraduate mathematics courses. These students can also use the computer workstations to access course materials, watch streaming lectures, or take their weekly online quizzes. CASA's Testing Center is located next door to the tutoring center. This facility is constantly adapting to the needs of its clients to provide a smooth and comfortable testing experience.

If you are a student and plan to visit CASA please familiarize yourself with our rules and regulations. Students seeking employment should check the appropriate link to see if we are hiring.

We hope you find our services helpful. Our aim has always been to help you.

Tutoring Center Rules

Students: please read our updated rules for the CASA tutoring center.

Important: A Cougar One ID card is required to check in.
Only students currently enrolled in undergraduate mathematics courses offered by UH - Math Department are eligible for help.
Tutors are not expected to do your assignments or to teach you material you have not studied.
Turn off your cell phone ringer.
Bring your own books and supplies.
No food or drinks allowed.
Raise your hand for assistance.

Tutoring Center

The Goal of the Mathematics Department’s Tutoring Center is to help students learn math. Please note that we only tutor students who are enrolled in a University of Houston undergraduate math class.

What to expect

A friendly staff eager to help you succeed in math.
Tutoring done in a clear, patient, and understandable manner.
Personal assistance with your homework.
Several computers on hand for quiz-taking or for viewing online lectures
Time to sit down with a tutor and ask specific questions.

Location

Fall and Spring		Summer
Monday	9am - 6pm	Monday	9am - 5pm
Tuesday	9am - 6pm	Tuesday	9am - 5pm
Wednesday	9am - 7pm	Wednesday	9am - 5pm
Thursday	9am - 7pm	Thursday	9am - 5pm
Friday	9am - 2pm	Friday	9am - 2pm
Closed On Weekends

FAQ Menu

[1]Homework Format
[2]Turning In Homework
[3]Grading and Returning of Homework
[4]Petitioning Homework and the Free Response Test Grade
[5]Homework Grades Posted Online
[6]Test Grades Supplement

Homework Format

Q. Do I have to write up my homework on the homework scantrons?

A. Absolutely! Your homework must be turned in on a scantron--the one provided in your course scantron packet. Any other form of submission, by loose leaf paper or otherwise, will receive a grade of zero.

Q. If I run out of room on the scantron, can I staple additional work to my scantron?

A. No. The homework is assigned in such a way that it should fit on the front and back of your scantron. Stapled work will receive a grade of zero.

Q. Do I have to fill out the top portion of the scantron?

A. Yes. Please fill out everything in the top portion of the scantron, your student ID and assignment info at the top. If this information is missing or incorrect, your homework may not get graded. Remember to use a # 2 pencil, and bubble as dark and carefully as you can.

Q. May I type up my homework?

A. No. To ensure that each student does his/her own work, we need to see handwritten work. Typed homework will be given a zero.

Q. Do you accept photocopies or faxes of homework?

A. No. CASA will only accept the original homework.

Q. How much work do I need to show on my problems?

A. Show every step! There is more to math than just the final answer. Working a problem should be like making an argument: Write your work in a way so that a person can follow your reasoning and arrive at the final answer with you. You may be able to receive partial credit even if your answer is incorrect.

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Turning In Homework

Q. May I turn in my homework at CASA?

A. No. Your homework must be turned in with your class. There are no exceptions to this rule.

Q. May I turn in my homework early?

A. No. CASA does not take responsibility for early homework. If we receive an early homework, it will not receive a grade.

Q. May I turn in my homework to a different class than that I am registered for?

A. No. Even if your instructor has another section in the same course, you must turn in your homework to the section in which you are officially registered. If you foresee missing your class, you should make arrangements with a fellow student to turn in you homework for you. If CASA receives a homework that is not in the correct section, it will not be graded.

Q. I had a personal emergency that prevented me from doing a homework assignment. May I turn it in late?

A. No. It is the stated policy of the Math Department and CASA that late homework will not be accepted under any circumstances. All late homework will not be graded.

Q. Is it true that some homework grades are dropped?

A. Although an unofficial policy, in the past a handful of the lowest homework assignments have been dropped at the end of the semester. This practice is designed to address homework missed due to personal emergencies and the rare mistake on the part of CASA. Check with you instructor to determine the number dropped.

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Grading and Returning of Homework

Q. How long does it take before my homework is graded?

A. Although it is difficult to give a precise date, homework is usually graded within two to three working days of turn-in. Because of large work loads during testing periods, it may take up to a week to grade.

Q. Where can I view my graded homework?

A. CASA will scan your homework and upload it to your Courseware account. Your grades will be uploaded weekly. View your grade and homework scantron image in the gradebook.

Q. I only missed a couple of problems and the rest of my work is unmarked. Why did I lose so many points?

A. CASA does not grade all of the problems in an assignment. We only grade a few problems from each homework assignment. It's possible that the majority of your assignment is correct and we graded the problems that you did incorrectly.

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Petitioning Homework & the Free Response Test Grade

Q. Can I submit a petition regarding homework grades?

A.Yes. If you suspect that there was a grading error on one of your assignments, then you should contact your instructor

Q. I do not understand why I missed a problem on my exam, who should I talk to?

A. First ask a CASA tutor to explain the problem to you. If the tutor finds that the problem was done correctly, or if you suspect that too many points were taken off, contact your isntructor.

Q. Can I talk to a grader about my score?

A. No. If you think that your work was graded incorrectly, contact your instructor.

Q. How long do I have to file a test petition?

A. You have 5 business days from the day the tests were made available for viewing to contact your instructor.

Q. How do I file a test petition?

A. There is no petition form. Contact your instructor about any problem you have with your Free Response Test grade.

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Homework Grades Posted Online

Q. When will my homework scores be available on line?

A. The homework grades will be posted to your gradebook every week. CASA waits until all sections have turned in the last assignment before posting the grades.

Q. I'm sure that my homework grade was better than the grade posted. Who can I talk to?

A. It is possible that your homework could not be scanned. CASA returns all homework scantrons that are problematic to the appropriate instructor. Please see your instructor regarding your homework grades.

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Test Grades Supplement

Q. Do I need to show my work on the free response portion of my test?

A. Yes. If you do not show your work, you will likely receive a zero for that part of the test. Like homework, show all your steps in a clear, logical manner.

Q. May I show my work on my scratch paper?

A. No. The scratch paper will be thrown away after your test and will not be considered. Show all necessary work on the free response sheet.

Q. How can I find out how I did on my test?

A. You must login to your courseware account to retrieve your score. If there was no free response portion to your test, then the courseware score will be your total score. However, if your test had a free response portion, then the courseware score will only represent the points for your multiple choice portion, not the total. To calculate the total score, you must add the free response portion to your multiple choice portion to arrive at your total.

Q. Where can I pick up the free response portion of my test?

A. The free response portion of your test will not be returned to the studennt. However, the free response portion of your test images will be available to view in your gradebook.

Q. When will my free response portion be graded?

A. Although it is impossible to give an exact time, we are usually able to grade and return the exams between 2 and 5 business days after the end of the testing period. We will contact your instructor and email you when they are ready, and you can view it in your gradebook periodically.

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Petition

If you are unsatisfied with a test grade, contact your instructor.

Testing Center Rules

Students: please read our updated rules for the CASA testing center.

Important: A Cougar One ID card is required to check in.
No food or drinks permitted in the Testing Center.
Exams begin on the hour: If you arrive late, you may have the possibility of rescheduling your exam.
Only items essential to testing are permitted at the testing workstations.
Items such as briefcases, notebooks, backpacks, purses, calculators (unless instructed otherwise), pagers, cell phones, recording devices, photography equipment, and any other prohibitive item that is not related to the testing session must be placed at the check-in desk.
Raise your hand for assistance.
Return all testing materials, scratch paper, etc. and aids to a proctor at the check-out desk at the end of your testing session.
The CASA Testing Center is not responsible for lost or stolen items.

Testing Center Hours

Hosting over 120 workstations, the CASA Testing Center serves as the testing location for many courses in Mathematics, Science and Business.

If you’re required to take an exam at the Testing Center, please access Courseware http://www.casa.uh.edu/ to obtain an account and access the test scheduler.

Fall and Spring		Summer
Monday	9am - 6pm	Monday	9am - 4pm
Tuesday	9am - 6pm	Tuesday	9am - 4pm
Wednesday	9am - 6pm	Wednesday	9am - 4pm
Thursday	9am - 6pm	Thursday	9am - 4pm
Friday	9am - 6pm	Friday	9am - 4pm
Saturday	9am - 6pm	Saturday	9am - 2pm
Closed On Sunday

FAQ

Q. Who needs to register with CASA?

A. Any student who is required to take exam at the CASA Testing Center must register with CASA.

Q.How to register with CASA?

A. If this is the first time you are required to schedule for your exam with CASA, you need to log on to the CASA website and register to obtain your login id and password. Click on "NEW USERS: Click here to register"

What is CASA Testing Center hour of operation?

A. Go to the CASA website and view the hours of operation for current semester.

Q. How to schedule a test?

A. Once you login to the CASA website, click on the course for which you want to schedule a test for, click on "Proctored Exams" and select a date and time.

Q. Forgot your Login id?

A. If you have already registered with CASA, you can obtain your login id by going to the CASA website and click on "Login id Reminder".

Q. Forgot your password?

A. If you have already registered with CASA, go to the CASA website and click on "Reset Password", you should instantly receive your new password in the email account that you used to register with CASA.

Q. Forgot the email address you registered with CASA?

A. Email us at courseware@uh.edu with your full name and your PeopleSoft ID or come to the CASA front desk for assistance.

Q. Where to look up my grades?

A. Login to the CASA website, select your section, and click on Grades.

Q. When can I view my exam?

A. You can view your exam only after the testing period has ended. Log in to the CASA website, select your section, click on "Grades", and click on "View". Note: The Free Response portion, if applicable, will take several days after the end of the testing period to get posted.

Q. How long does it take to grade the free response?

A. Although it is impossible to give an exact time, we are usually able to grade and return the exams between 2 and 5 business days after the end of the testing period.

Q. When can I schedule for a test?

A. You can schedule for your test two weeks prior to the actual date of your test. You can also login to the CASA website, click on "Proctored exam" select an exam and check to see when will the system allow you to schedule for your test.

Q. Can I reschedule my test?

A. Yes, you reschedule a test the same way as scheduling a test; depending upon the availability of seats until the last day of the test.

Q. What are the instructions for testing at CASA?

A. You will need your Cougar ID and your cell phone must be completely turned off when entering the testing area. You will also need a pen or pencil. For further instructions, please come to the CASA front desk.

Q. What if I missed the last day to take the test?

A. You need to speak to your instructor.

Q. How long does it take to get reinstated?

A. It takes CASA 3 - 4 days after the first day you registered for the class to reinstate you back into our system. If it has been more than 4 days then we request that you to come to CASA front desk for assistance.

Q. Do you need a new CASA account every semester?

A. No, you don't need a new CASA account every semester. You can use the same user id and password every semester.

Q. What do I do if I have questions or concerns regarding CASA?

A. You can either email us at courseware@uh.edu or to better assist you with your questions/concerns, come to the CASA Testing Center front desk, 221 Garrison Gym.

Petition

If you are unsatisfied with a test grade, contact your instructor.

All positions are filled. No more job openings at this moment.

CASA is currently seeking tutors, graders/proctors, and receptionists for the upcoming 2009 Fall semester. To be considered for employment, you must: Be currently enrolled as an undergraduate or graduate student at UH. Be skilled at least freshman level mathematics (Minimum Requirement: Calculus 1 for Grader/Proctor position; Calculus 2 or Calculus 1 with Math 2311 for Tutor position). Take a math assessment (except receptionists);This will be given after an interview. You must pass this test in order to work at CASA. Tutors assist students one-on-one with all levels of undergraduate mathematics. Graders/Proctors assist in grading homeworks and tests of Freshman level math courses as well as administer tests in the Testing Center. If you wish to apply for a position at CASA, please fill out the online form(see link below.) Do not submit the application without your complete class schedule. For the positions of grader/proctor and especially tutor, preference will be given to those majoring or minoring in Mathematics or to those who have had a substantial background in Mathematics. Hiring Range: $10.00 - $13.00 Important: First Staff meeting for the Fall 2009 semester is Tuesday, August 11th, 2009. It’s mandatory. There are two applications depending on whether you are a new or returning employee. Returning employees (Only for employees who are working in CASA after fall, 2008.Deadline: All renewal applications must be submitted by July 5th, 2009), Apply Here New employees, Should you have any questions, please contact Cindy Nguyen by email mailto:cnguyen38@uh.edu Review of applicants will begin on July 6th, 2009 and will continue until the positions are filled. The hiring process will take about two weeks. We regret that due to the volume of applications received, we may not be able to respond to every applicant. The University of Houston is an Equal Opportunity / Affirmative Action Employer. Minorities, women, veterans, and persons with disabilities are encouraged to apply.

CASA is currently seeking tutors, graders/proctors, and receptionists for the upcoming 2009 Fall semester. To be considered for employment, you must:

Be currently enrolled as an undergraduate or graduate student at UH.
Be skilled at least freshman level mathematics (Minimum Requirement: Calculus 1 for Grader/Proctor position; Calculus 2 or Calculus 1 with Math 2311 for Tutor position).
Take a math assessment (except receptionists);This will be given after an interview. You must pass this test in order to work at CASA.

Tutors assist students one-on-one with all levels of undergraduate mathematics. Graders/Proctors assist in grading homeworks and tests of Freshman level math courses as well as administer tests in the Testing Center.

If you wish to apply for a position at CASA, please fill out the online form(see link below.) Do not submit the application without your complete class schedule.

For the positions of grader/proctor and especially tutor, preference will be given to those majoring or minoring in Mathematics or to those who have had a substantial background in Mathematics.

Hiring Range: $10.00 - $13.00

Important: First Staff meeting for the Fall 2009 semester is Tuesday, August 11th, 2009. It’s mandatory.

There are two applications depending on whether you are a new or returning employee.

Returning employees (Only for employees who are working in CASA after fall, 2008.Deadline: All renewal applications must be submitted by July 5th, 2009), Apply Here
New employees,
Should you have any questions, please contact Cindy Nguyen by email mailto:cnguyen38@uh.edu

Review of applicants will begin on July 6th, 2009 and will continue until the positions are filled. The hiring process will take about two weeks.

We regret that due to the volume of applications received, we may not be able to respond to every applicant.

The University of Houston is an Equal Opportunity / Affirmative Action Employer. Minorities, women, veterans, and persons with disabilities are encouraged to apply.

Director Dr. Jeff Morgan
Program Director Cindy Nguyen	Testing Director Minh Nguyen